Terms & Conditions
Terms & Conditions
THE REGULATIONS OF THE INTERNET PANEL “TOKEN SALE”
§ 1 [Definitions]
Administrator – CoinAxe Ltd., the company registered under the Maltese Law, address Gzira (postcode GZR 1639), Silema Road 14 East Level 5, Malta, Registration No. C 94976, VAT No. MT27120603.
Acceptance of the Regulations – a conscious and voluntary declaration of intention to read the provisions of the Regulations and to consent to the provisions of the Regulations, submitted by the User on the Panel website.
Basic Data – a name, surname and email address of the User who is a natural person, or a company name and email address of the User who is a legal person, or a non-corporate entity.
Detailed Data – data and documents required to verify the User’s identity and indicated in §4 of the Regulations.
Order Form – a form made available to the User as part of the Individual User Account after completing the Registration process in order to place the Order.
Individual User Account – an individualized part of the Panel, identified by the User’s login corresponding to the User’s email address and protected with a password chosen personally by the User.
Panel – the IT system under the name “Token Sale” run by the Administrator on the website available at: https://account.gamerhash.io/
Cryptocurrency – Bitcoin (BTC), Ethereum (ETH).
Order Amount – an amount expressed in the Currency or the Cryptocurrency, indicated by the User in the Order Form as the amount that the User allocates for the purchase of Tokens.
Transaction Amount – an amount expressed in the US dollar (USD) that the User must pay in order to complete the Transaction.
Payout Amount - an amount of the Tokens assigned to the User in the Panel on the day of submission the Payout Order by the User.
Registration – the process of creating the Individual User Account, confirmed by the User’s identity verification carried out in accordance with §4 of the Regulations.
Regulations – these regulations of the Internet Panel “Token Sale” available on the website: https://account.gamerhash.io/p/terms-conditions
Bonus Rate – the number of potential Bonus Tokens expressed as a percentage, calculated each time for a separate Transaction and contingent on the terms of such Transaction.
Average US Dollar (USD) exchange rate – the average US dollar (USD) exchange rate announced by the central bank of the Republic of Poland - the National Bank of Poland.
Tokens – utility tokens under the name “GamerCoin” (also “GHX”) which the Administrator intends to create as part of the Token Generation Event in order to assign them to Users in accordance with the terms of the Transaction.
Transaction – a conclusion of the Sale Agreement for Future Tokens (SAFT) between the Administrator and the User.
User – a holder of the Individual User Account who/which may be a natural person with full legal capacity, a legal person or a non-corporate entity. The assessment of the age of majority and full legal capacity (in the case of natural persons) and legal capacity (in the case of legal persons and non-corporate entities) is carried out in accordance with the law of the country which a natural person is a citizen of and in accordance with the law of the country in which a legal person or non-corporate entity is based.
Currency – US dollar (USD), euro (EUR), Polish zloty (PLN), pound sterling (GBP).
Token Generation Event (TGE) – the process of creating Tokens by the Administrator and their subsequent allocation to Users in accordance with the terms of the Transaction to take place no later than 31 December 2020. For the avoidance of doubt, the Administrator states and the User acknowledges that blockchain technology (technical generation of utility tokens) is not the Token Generation Event.
Order – an offer to purchase Tokens submitted in the Order Form to the Administrator by the User.
Payout Order - a form made available to the User to submit an order to payout the Tokens to an indicated external wallet of the User.
Payment Order - a form made available to the User to submit an order to pay the Tokens from the indicated external wallet of the User to the wallet assigned to the Individual User Account.
§ 2 [The Subject of the Regulations]
The subject of the Regulations is to define the principles of the Panel operation and the principles of using the Panel by Users, including the rights and obligations and the scope of responsibility of the Administrator and the Panel Users.
Using the Panel is voluntary. The condition for accessing the Panel is the acceptance of the Regulations. The User must compete the Registration properly in order to avail of all the functionalities of the Panel.
§ 3 [Panel]
In order to use the Panel, the User must have both:
an active email account,
technical infrastructure enabling access to the Internet which is equipped with a properly functioning operating system and the current version of the web browser providing the User with access to Internet resources.
The Panel is intended to enable Users to register, make Transactions and enable the User to manage Tokens allocated to the User as part of the Token Generation Event, as well as to manage Bonus Tokens allocated to the User after the Token Generation Event, in accordance with the terms of the Transaction and these Regulations.
With the use of the Individual User Account the Panel provides the User with the possibility to:
transfer Tokens or Bonus Tokens to an external wallet in compliance with the ERC-20 standard (“external transfer”),
transfer Tokens or Bonus Tokens from the User’s external wallet to the Individual User Account wallet (“return transfer”).
The Panel does not allow the transfer of:
Tokens or Bonus Tokens in the User’s external wallet,
Tokens or Bonus Tokens between Individual User Accounts.
The Administrator reserves the right to introduce changes to the Panel by adding new functionalities of the Panel to which the User hereby agrees.
The Administrator reserves the right to close the Panel not earlier than after the Token Generation Event and the allocation of all Tokens or Tokens and Bonus Tokens to the Users in accordance with the terms of the Transaction. The Administrator will notify the Users by sending a message to their email address provided during the Registration about the intention to close the Panel no later than 30 days before the planned closure of the Panel, at the same time requesting the Users to transfer Tokens and, if applicable, Bonus Tokens to an external wallet in compliance with the ERC-20 standards. The Administrator is not responsible for the loss of access to Tokens and, if applicable, Bonus Tokens stored in the User Panel in the event of their failure to be transferred to an external wallet, despite the User receiving a notification about the planned closure of this Panel as described in the previous sentence. In particular, the Administrator is not obliged to refund to the User the equivalent of Tokens or Bonus Tokens expressed in the US dollar (USD) or compensation for the loss of Tokens or Bonus Tokens in another form which have been registered in the closed Panel, which the User hereby acknowledges and consents to.
The User is entitled to submit a request to change its password or other data provided during the registration understood as the reset of 2FA (two-factor authentication). The reset 2FA request shall be submitted with the special form in the Panel within the attempt to log into the Panel.
the reset 2FA request shall include:
the telephone number (understood as the User telephone number identical to the number indicated during the procedure of creating an account in the Panel in the following way +__ _ _ _ - _ _ _ - _ _ _);
the User ID (understood as giving the series and number of the User ID identical to the number indicated during the procedure of creating an account in the Panel).
a person handling the submitted reset 2FA request shall verify its content with the data included in the User’s Panel.
a person handling the submitted reset 2FA request may contact the User by phone to establish identity.
Upon the positive formal verification of the reset 2FA request, the User shall be asked at least three questions to confirm his/her personal identity. After the questions asked have been answered correctly the User shall confirm the fact of the submission of the reset 2FA request, the Administrator shall realise the User’s request
Upon the negative formal verification of the reset 2FA request or the questions asked have not been answered correctly, the User shall be entitled to submit another request not earlier than 24hours later from the last attempt.
§ 4 [Registration]
The Registration consists of:
setting up and proper activation of the Individual User Account,
correct verification of the User’s identity. The verification of the User’s identity takes place after the activation of the Individual User Account on the basis of the link as specified in 4 below.
In order to set up the Individual User Account, the User is obliged to provide the Basic Data and create a password. Failure to provide the Basic Data will result in the refusal to create the Individual User Account.
Each User may only set up one Individual User Account. In the event of identifying an attempt to create a second and subsequent Individual User Account by the User who has already set up the Individual User Account, which is correctly activated and verified, the Administrator will refuse the User to create a second and subsequent Individual User Accounts.
The activation of the Individual User Account takes place by confirming Basic Data via a link sent to the User to the email address provided by the User when setting up the Individual User Account.
In order to verify the User’s identity, the User provides the Administrator with the Detailed Data using the Individual User Account i.e.:
The User who is a natural person:
name, surname, citizenship, permanent address with the postal code, phone number, number of the Universal Electronic System of Population Register or date and place of birth (in the case of when a register number has not been issued) and country of birth, number of the document confirming his/her identity and the country of tax residency,
a scan or photo of the document confirming the User's identity, in a format and quality that will allow the Administrator to read the data contained in the document,
a copy of documents confirming the User’s residence address, e.g. a deed of ownership of premises, a rental agreement for premises or invoices confirming the supply of utilities to the indicated premises of the User,
The User who is a legal person:
company (name and legal form), seat, address, phone number, entry number in the Register of Entrepreneurs of the National Court Register or its equivalent in another country, name and surname, number of the Universal Electronic System for Registration of the Population or date and place of birth (in the case of when a register number has not been issued) and the country of birth, series and number of the document confirming the identity of the User's representative,
information corresponding to the current excerpt from the Register of Entrepreneurs of the National Court Register, a scan or photo of the document confirming the identity of the representative / person representing the User, in a format and quality that will allow the Administrator to read the data contained in the document.
Documents confirming the identity permitted by the Administrator are: ID card (front and back side) or passport (pages containing the Detailed Data of the User’s referred to under a. above or the Detailed Data of the User’s representative referred to under c. above).
The Administrator reserves the right to request the User to provide explanations regarding the provided Detailed Data or to supplement the Detailed Data other than those referred to in 4 above, required to verify the User’s identity, in particular in the event of suspicion of money laundering or terrorist financing or to ensure compliance with the law by the Administrator, in particular to verify the status of an accredited investor or the status of a non-US person or other jurisdictions in which transactions with the use of utility tokens is prohibited or restricted.
Positive verification of the User’s identity is a condition for the User to complete the Transaction.
The identity of the User will not be verified with a positive result if the Administrator finds irregularities of the Detailed Data understood as identification of their non-compliance, inconsistency or incompleteness and if they are not corrected or supplemented by the User as a result of the Administrator’s request or if the Administrator has a justified suspicion that the Detailed Data are incorrect or are used for the purpose of money laundering or terrorist financing or other activities that violate generally applicable law.
The Administrator informs the User about the lack of positive verification of the User’s identity in the form of an email message sent to the User’s email address provided by the User when setting up the Individual User Account.
The Administrator informs the User about positive identity verification by providing him with the Order Form in the Individual User Account.
The Administrator may refuse the User to create the Individual User Account in the event of suspicion of its connection with money laundering or terrorist financing and when the User’s identity data raise reasonable doubts as to their truthfulness or authenticity.
The Administrator reserves the right to close the Registration when the entire pool of available Tokens in the amount of 322,080,000 is exhausted.
§ 5 [Transaction]
The User enters into the Transaction by submitting the Order in the Order Form. In the Order Form, the User specifies the number of Tokens he/she would like to purchase under the Transaction or the Order Amount.
In reply to the Order, the Administrator provides the User with the final terms of the Transaction, specifying in particular: the number of Tokens, the Transaction Amount, the Bonus Rate, the number of Bonus Tokens and payment details for the Transaction Amount. For the avoidance of doubt, the Administrator states that the lack of reply to the Order, understood as the lack of confirmation of receipt of the Order by the Administrator or the lack of change of the Order status in the Panel, does not mean its acceptance by the Administrator.
The minimum number of Tokens purchased as part of a given Transaction is 25,000 (twenty five thousand) Tokens which corresponds to the Payment Amount of 250.00 (two hundred and fifty) US dollars (USD).
The maximum number of Tokens that can be purchased by the User, regardless of the number of Transactions, is 10,000,000 (ten million) Tokens.
The condition for closing the Transaction is the payment by the User of the Transaction Amount, subject to §8 below, understood as:
the payment of the Transaction Amount may be made with the use of the Currency or the Cryptocurrency, whereby if the Transaction Amount is paid in the Currency other than US Dollar (USD) or if the Transaction Amount is paid in the Cryptocurrency, the Currency (other than USD) or the Cryptocurrency will be converted to the value of the Transaction Amount at the Average US Dollar (USD) Rate applicable on the day of presenting the final terms of the Transaction to the User, understood as making them available to the User in the Individual User Account,
the current ratio of the US dollar (USD) to other Currencies and Cryptocurrencies will be available to the User in the Individual User Account.
When the payment of the Transaction Amount is made with the use:
the Currency – the date limit is three business days from the submission of the final terms of the Transaction to the User,
the Cryptocurrency – the date limit is 24 hours from the submission of the final terms of the Transaction to the User, with the proviso that the payment of the Transaction Amount must be initiated by the User within one hour of the submission of the final terms of the Transaction to the User.
The payment is considered as either crediting the Administrator’s bank account in the case of payment of the Transaction Amount in the Currency or crediting to the public address of the Administrator’s wallet in the case of payment of the Transaction Amount in the Cryptocurrency.
Prior to paying the Transaction Amount, the User using the Individual User Account makes representation that he/she is neither a politically exposed person under the meaning of Subsidiary Legislation 373.01 Prevention of Money Laundering and Funding of Terrorism Regulations nor a family member or a close associate of such a person, and that the funds allocated to the payment of the, Transaction Amount come from legal sources.
If the User fails to make representation referred to under 7 above or the Administrator has a reasonable suspicion of money laundering or terrorist financing or a suspicion as to the legality of the source of the assets at the disposal of the User, in particular in the event of discrepancies between the data disclosed in the bank account and the Detailed Data, the Administrator may refuse to accept the payment without taking any explanatory measures. When the Administrator refuses to accept the payment of the Transaction Amount, the Administrator shall, within two business days, submit an instruction to refund to the User the equivalent of the Transaction Amount under the terms of § 7.2 of the Regulations, unless the provisions of the mandatory law exclude the possibility of refunding to the User the equivalent of the Transaction Amount or oblige the Administrator to take other actions. If there is a justified suspicion of money laundering or terrorist financing, or a suspicion as to the legality of the source of assets at the disposal of the User, the Administrator shall also inform the relevant authorities of this fact.
In the case of payment of the Transaction Amount after the date limit specified under 6 above, the Administrator gives the Order the status “Cancelled” and at its own discretion the Administrator has the right:
to refund the Transaction Amount to the User per the terms set out in § 7.2 of the Regulations,
to convert the number of Tokens and, if applicable, Bonus Tokens, specified in the final terms of the Transaction presented to the User, in such a way that the Transaction Amount paid by the User in the Cryptocurrency will be converted into the US dollar value according to the Average USD Exchange Rate applicable on the payment date of the Transaction Amount and then converted into the current number of Tokens and, if applicable, Bonus Tokens,
to confirm the effectual payment of the Transaction Amount and the completion of the Transaction in accordance with the final terms of the Transaction presented to the User.
The Administrator will inform the User, via the e-mail provided by the User when setting up the Individual User Account, about the choice made in accordance with § 9 above, within three business days from the date of payment of the Transaction Amount.
In the case referred to in 9.b above, the Administrator will inform the User, via the e-mail provided by the User when setting up the Individual User Account, about the current amount of Tokens and, if applicable, Bonus Tokens, immediately after the Tokens are converted. The Administrator is not liable for changes in the Cryptocurrency rates between the day on which the User was presented with the final terms of the Transaction and the day on which the number of Tokens and, if applicable, Bonus Tokens specified in the final terms of a Transaction submitted to the User will be converted. The User acknowledges that the conversion of the number of Tokens and, if applicable, the number of Bonus Tokens in accordance with 9.b above may result in his/her profit or loss in relation to the final terms of the Transaction and he/she consents to it.
The Administrator reserves the right to withdraw from the Transaction by 30 December 2020 provided that the Token Generation Event for the User has not taken place.
§ 6 [TGE]
Tokens in the amount resulting from the Transaction will be allocated to the User to the Individual User Account as part of the Token Generation Event (TGE), subject to 2 below.
The Administrator has the right to refuse to allocate Tokens to the User if, after the payment of the Transaction Amount and before the Token Generation Event, the Administrator has a justified suspicion of money laundering or terrorist financing, or a suspicion as to the legality of the source of the funds at the disposal of the User. In this case, the provisions of § 5.8 - last sentence of the Regulations shall apply accordingly to the settlement of the Transaction Amount with the User. The refusal to allocate Tokens also concerns the refusal to allocate Bonus Tokens (if applicable).
Bonus Tokens in the amount resulting from the Transaction will be allocated to the User to the Individual User Account in accordance with the schedule presented in a - c below:
12.5% of the Bonus Tokens will be allocated to the User within seven days from the date of the Token Generation Event (TGE),
second 12.5% of Bonus Tokens will be allocated to the User within 14 days from the Token Generation Event (TGE),
each further 25% of Bonus Tokens will be allocated to the User every three months from the date of the Token Generation Event (TGE).
§ 7 [Transaction Expiry]
The Transaction expires upon the occurrence of the first of the above-mentioned events:
the Transaction Amount is refunded to the User in the cases specified in these Regulations,
Tokens and, if applicable, Bonus Tokens are allocated to the User under the terms specified in the Transaction and the Regulations,
when the Administrator withdraws from the Transaction in the cases specified in these Regulations or in the cases of reasonable suspicion of money laundering or terrorist financing,
non-occurrence of the Token Generation Event in the cases specified in the Regulations or due to force majeure,
it is not possible to refund the Transaction Amount to the User in the case described in § 5.8 - last sentence of the Regulations or a failure to allocate Tokens to the User and, if applicable, Bonus Tokens and a failure to refund the Transaction Amount to the User in the cases described in § 6.2 - sentence two of the Regulations.
In the event that the Transaction expires for the reasons indicated under 1.c and d above, the Administrator, subject to valid provisions of law, within two business days from the date of the Transaction expiry, will issue an order to refund to the User the amount equal to the Transaction Amount:
in the Currency in which the Transaction Amount was paid. The refunded funds representing the equivalent of the Transaction Amount will correspond to the number of monetary units actually paid as the Transaction Amount and will be transferred to the bank account number from which the Transaction Amount was paid.
(examples)
If the Transaction Amount is paid in the US dollar (USD), the equivalent of the Transaction Amount will be refunded in the US dollar (USD) in the number of monetary units paid as the Transaction Amount (payment of USD 1,000.00 = refund of USD 1,000.00).
When the payment of the Transaction Amount is in Euro (EUR), the equivalent of the Transaction Amount will be refunded in Euro (EUR) in the amount of monetary units paid as the Transaction Amount, regardless of the exchange rate difference between the Euro (EUR) and the US dollar (USD) at the date of the refund of the equivalent of the Transaction Amount, in relation to the date of payment of the Transaction Amount (payment of EUR 1,000.00 = refund of EUR 1,000.00).
in the US dollar (USD) if the payment of the Transaction Amount was made in the Cryptocurrency. The refunded funds equivalent to the Transaction Amount will correspond to the amount of monetary units expressed in the US dollar (USD) corresponding to the value of the Cryptocurrency on the date of payment of the Transaction Amount. The Company is not responsible for the change in the value of the Cryptocurrency in relation to the value of the US dollar (USD) occurring on the date of refunding the equivalent of the Transaction Amount, in relation to the date of payment of the Transaction Amount.
For the avoidance of doubt, the Administrator states that if the allocation of Bonus Tokens has been provided for in the terms of the Transaction, their value is not converted into the equivalent of Bonus Tokens in monetary units and is not refundable. The User shall not be entitled to any claims in this respect.
The Individual User Account shall remain active at least till the allocation of the last tranche of the Bonus Tokens.
§ 8 [Payout Order / Payment Order]
The User shall be entitled to submit a Payout order to payout his/her Tokens to an indicated external wallet of the User.
The Payout Order must include the whole number of the Tokens vested in the Individual User Account. Upon the allocation of the Bonus Tokens, the User shall be entitled to submit another Payout order. The submitted Payout Order shall be verified by the Administrator.
The User shall be entitled to submit a Payment Order to transfer his/her Tokens or Bonus Tokens from the User’s external wallet to the Individual User Account wallet (“return” transfer).
The Payment Order shall include the number Tokens not greater than the number of Tokens vested in the Individual User Account during the TGE. The submitted Payment Order shall be verified by the Administrator.
The Company reserves the right to hold or even cancel the submitted Payout Order/Payment Order in cases where there is a reasonable suspicion of money laundering or terrorism financing about activities undertaken by the User or the data submitted by the User. The Company reserves the right to hold or even cancel the submitted Payment Order in cases where the number of Tokens specified in this Order shall exceed the number of Tokens vested during the TGE.
Upon the positive verification of the Payout order/Payment Order, the User disposition shall be realized. The User shall not be entitled to any claims in this respect.
§ 9 [Payment Vendors]
If the User pays the Transaction Amount in the Cryptocurrency, its settlement takes place via the website available at https://paycoiner.com/ run by the Administrator’s partner – Verified Solutions LTD40 with the seat in London, Bloomsbury Way, WC1A 2SE, Great Britain.
The Administrator allows the intermediation of other partners in the settlement of Transaction Amounts in the Currency or the Cryptocurrency. Allowing the intermediation of other Administrator’s partners shall not constitute a change to the Regulations and may occur at any time.
§ 10 [Administrator]
The Administrator is not an entity providing investment advice or giving investment recommendations, including those relating to the Transaction.
The Administrator is not liable for:
disruptions of the Panel, including interruptions in its operation or inability to access the Panel caused by circumstances beyond the Administrator’s control, including, in particular, unlawful actions of third parties, or incompatibility of the Panel with the User’s technical infrastructure,
using the Panel in a manner inconsistent with the Regulations, applicable law or best practices,
the inability to pay the Transaction Amount in the Cryptocurrency due to the disruptions of the service referred to in § 9.1 of the Regulations.
The Administrator and its directors, senior employees, employees and/or agents shall not be liable for any actions or omissions in connection with the implementation of the Token Generation Event (TGE) or for any losses incurred by the User in connection with or as a result of the conclusion of the Transaction unless such loss results from fraud or gross negligence on the part of the Administrator and persons acting on its behalf.
§ 11 [User]
The User acknowledges that the conclusion or execution of the Transaction does not give him/her the right to vote on any matter submitted to shareholders at any meeting, including the appointment of directors, to grant or withhold consent to any corporate or external actions of the Administrator, to receive subscription rights or other rights or to receive dividends and the User shall not be considered a shareholder of the Administrator for any purpose.
The User may not assign the rights and obligations resulting from the Transaction without a prior written consent of the Administrator, subject to the next sentence. The User may assign the rights and obligations resulting from the Transaction to the entity that the User directly or indirectly controls or is under the joint control of the User, including any general partner, managing member, senior employee or director of the User, or any existing venture capital investment fund that is controlled by at least one general partner or managing member, or has the same management company as the User. For the avoidance of doubt, the Administrator states that the restrictions described in the previous sentences do not apply to Tokens already granted to the User and, if applicable, Bonus Tokens.
The User acknowledges that the object of the Transaction may be classified as securities in certain jurisdictions and that the Transaction has not been registered under the Securities Act of any country and therefore it may not be resold unless in accordance with the applicable laws of a given country.
The User concludes the Transaction for his/her own account, not as an attorney or agent, and not for the purpose or intent of reselling, and at present the User has no intention of selling, granting any share or otherwise making a payment thereon. The User has such knowledge and experience in financial and business matters that he/she is able to assess advantages and risks of the Transaction, is able to bear a total loss without prejudice to his/her financial condition and is able to bear the economic risk of the Transaction indefinitely.
The User does not refer to any advice or recommendation (in any form). The User concludes the Transaction on the basis of his/her own judgment and advice from such professional advisers whom he/she deems necessary to consult.
The User is aware that the conclusion of the Transaction and the purchase of Tokens or Bonus Tokens on its basis may in some jurisdictions give rise to tax obligations or other obligations of a public law nature. The User is obliged to verify the existence of such obligation and the method of its payment to the competent authority on his/her own and at his/her own expense. The Administrator does not provide tax advisory services.
The User is obliged to:
guarantee the lawfulness of any activities undertaken as part of or in connection with the Transaction,
use the Panel in a manner consistent with the Regulations, the provisions of mandatory law and best practices, in particular in accordance with the purpose and functionalities of the Panel,
not to disclose the Individual User Account to unauthorized persons or entities, not to provide the password further and to protect it properly,
immediately inform the Administrator about each use of the Individual User Account by an unauthorized person or entity, or about an attempt to do so.
The User is obliged to release the Administrator from any liability to third parties arising on the Administrator’s side as a result of the User’s use of the Panel in a manner inconsistent with the Regulations, provisions of valid law and best practices, in particular by redressing damage or taking other action to settle third party claims.
§ 12 [Personal data]
The personal data of the User or the representative of the User are processed for the purposes described in the Regulations and in accordance with generally applicable law, including in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
The user has the right to access her/his personal data, rectify it, delete it, limit processing, transfer, object to the processing of data on the basis of the legitimate interest of the controller and withdraw consent at any time, with the reservation that the withdrawal of this consent will not affect the compliance of the data processing that was carried out before this withdrawal.
Information on the processing of personal data of the User or the representative of the User is available at the link: https://account.gamerhash.io/p/information-clause
Information referred to in 1 above constitutes an integral part of the Regulations.
§ 13 [Claims]
The User may report to the Administrator reservations or irregularities regarding the functioning of the Panel (claim) in an electronic form to the email address: [email protected] or in writing to the Administrator’s address.
A claim should contain at least:
name, surname and email address identifying the Individual User Account,
description of the circumstances justifying the notification regarding in particular incorrect operation of the Panel, lack of its full functionality etc.,
the User’s request in connection with the submission of a claim.
The Administrator shall investigate a claim that meets the requirements indicated in 2 above within 14 days of its service to the Administrator.
The Administrator shall inform the User about the resolution of a claim in a form analogous to the form of filing a claim (reporting a claim in the form of an email message = information about the resolution of a claim in the form of an email message; reporting a claim in writing = information about the resolution of a claim in writing).
§ 14 [Final Provisions]
Unless the Regulations provide otherwise, the Administrator and the User may communicate via the Individual User Account or using email, while the User may only use the email address provided when setting up the Individual User Account. Questions regarding the operation of the Panel may be sent by the User electronically to: [email protected]
The Administrator and the User are responsible for protecting their own interests regarding electronic data transmission, taking into account that it is not possible to guarantee complete security or error-free electronic transmission of data that may be intercepted, damaged, lost, destroyed or may arrive late or be incomplete. In particular, the Administrator is not responsible for the consequences of failure to exercise due diligence by the User in terms of ensuring the security of data transmitted from the end device belonging to him/her.
The Administrator reserves the substantive law of the Republic of Malta is proper for the recognisance of the validity, effectiveness and interpretation of the Regulations and the Transaction.
Any disputes that may arise from the Regulations or the Transaction are submitted by the Administrator to the jurisdiction of the Courts of the Republic of Malta, unless the User is a consumer within the meaning of the provisions of the country of origin, then the court of his/her place of residence shall be competent.
The Administrator reserves the right to amend the Regulations due to important legal, organisational or technical reasons. The amendment to the Regulations is effective on the date indicated by the Administrator, but not less than 14 days from the date of making the Regulations available on the Panel website - https://account.gamerhash.io or after the Administrator sends a message to the email address provided during the Registration. The User has the option of closing the Individual User Account when he/she does not consent to the amendment to the Regulations. By continuing to use the Panel, the User accepts the amendment to the Regulations.
The Regulations enter into force on 1 July 2020.
The Regulations apply in the wording effective as of 1 July 2020.
The amendments to the Regulations enter into force on 10 May 2021.
The amendments to the Regulations apply in the wording effective as of 10 May 2021.